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EMERGENCY WORK ORDERS - after normal working hours

In the event of any one of the emergencies below, residents should call anytime 24 hours a day / 7 days a week:


Depending on your emergency, we will respond within 24 hours. Some emergencies may require more time to assess and repair.

Residents will be charged a nuisance fee if the emergency number is dialed and the situation does not fall under the emergency items listed below.

Emergency Issues:

  • Apartment front or rear entry doors: If not shutting and/or locking, this is an emergency issue. 
  • Water heater or refrigerator not working Saturday or Sunday.
  • Commode: Stopped up/not flushing correctly: If you only have one commode this is considered an emergency issue. 
  • Heat: No heat in your apartment is an emergency issue IF the outside temperature is below 55 degrees. DO NOT use stove/range as a heat source. 
  • Issues that are life-threatening or hazardous to health or causing major damage to inside or outside of the apartment. 
  • Electric shorts in outlets (smoking, sparks, etc.)
  • Waterline broken: line cannot be shut off.
  • Lost keys - locked out of the apartment. If you have locked yourself out of your apartment or lost your keys - neither is an emergency.